Question 1

Why not just ban engineered stone?

Accepted Answer

A ban on engineered stone would not solve the issue of silicosis. Even if engineered stone is banned, the presence of silica in all substitute materials (except wood and laminates) and in industries such as tunnelling, and construction means stone workers will continue to face the risk of silicosis. There is no logic in banning one product that must be handled in exactly the same manner as all similar products, particularly with new low-silica engineered stone products containing less silica than some natural stone. The key to protecting fabricators is the rigorous application of safe handling practices.

Question 2

What else is Caesarstone doing to help?

Accepted Answer

Caesarstone has consistently taken action to promote a safe engineered stone industry. These efforts have included clear product handling and safety guidelines, warnings on each of our products sold and ongoing education and training programs for fabricators, including the Master of Stone® website. Caesarstone is also actively developing products that contain a lower percentage of silica. Caesarstone has engaged extensively with governments, work safety bodies and organizations to help foster better understanding of the issues related to silicosis and to promote safer working conditions.

Question 3

When a fabricator makes modifications onsite, is this dangerous to the consumer?

Accepted Answer

Caesarstone always recommends that fabrication of our products is performed in a controlled environment, such as a factory or workshop. When an installer decides that minor adjustments are necessary onsite, they must follow proper safety procedures, such as wet-cutting to eliminate dust.

Question 4

Is this process safe for fabricators?

Accepted Answer

The risks of contracting silicosis from prolonged exposure to silica dust is well documented and understood. However, all silica-containing materials, including engineered stone, can be handled safely if proper equipment is used and proper procedures are followed. These include masks, ventilation, air monitoring and ‘wet cutting’, where water is used to suppress dust. Many countries have clear standards in place for the safe handling of stone products. These standards are enforced by work safety bodies in each territory.

Question 5

Who fabricates engineered stone?

Accepted Answer

Caesarstone sells its products in slab form to independent fabricators, who cut and shape it to size for kitchen retailers, cabinet makers and builders. It is this process that releases silica dust, which can create risks for workers if it is not handled using proper safety equipment and procedures.

Question 6

Are Casarstone surfaces safe in my home?

Accepted Answer

Yes, completely. In its solid form – such as in installed countertops – it is considered by experts to be perfectly safe. There is no risk to those choosing to have a Caesarstone countertop or surface in their home.

All engineered stone – and most stone materials such as slate, granite, sandstone, concrete, marble, and porcelain – contains some level of silica.

MaterialPercentage of silicaMarble and limestone2%Concrete20-40%Slate25-40%Granite20-45%Porcelain~40%Natural sandstone (found in tunnelling, mining, construction)70-95%Engineered stoneUp to 97%Source: Safe Work Australia

Silica is only dangerous when released as dust through the fabrication of the stone – cutting, drilling, grinding, or polishing. In this process, workers exposed to silica dust through poor safety practices can develop serious health issues, including the lung disease silicosis.

Question 7

Do quartz & mineral surfaces require sealing?

Accepted Answer

Our quartz & mineral surfaces are highly resistant to just about anything, including cracks, scratches, and stains because they are non-porous. This also eliminates the need for sealing or polishing and reduces bacterial growth potential. You never need to apply a sealer to any Caesarstone surface.

Question 8

How do I remove stubborn stains?

Accepted Answer

Gently rub the area using a soft cloth or paper towel with an approved cleaner. Clean a larger size than the stain itself in a circular motion. Rinse with water, and dry with a soft cloth or paper towel. Repeat the process if the stain is still visible.

Question 9

Is caring for Caesarstone surfaces really that easy?

Accepted Answer

Caesarstone surfaces are durable and nonporous, making them virtually maintenance-free.

Our carefree maintenance and everlasting benefits in performance and appearance give you peace of mind, knowing your surface is completely safe and durable.

Question 10

How do I clean my surface regularly?

Accepted Answer

A splash of warm water and soap or a mild detergent for everyday routine cleaning will do. Plant oil-based soaps should be avoided. Our surfaces are extremely strong, nonporous, and stain-resistant, so wipe with a soft cloth or dip in warm soapy water, then rinse with water and dry with a soft cloth or paper towel. For tougher blemishes, apply a non-abrasive cleaner or a mild degreaser on a damp cloth and wipe the surface. Rinse with warm water to wash away the residue and dry with a paper towel; your surface is as good as new! Doing a deep cleaning once a month is recommended to prevent patina buildup. It’s always good to wipe away wet spills immediately, to prevent a patina from building up. Finishes other than Polished may need more daily maintenance due to their unique patterns and finishes.

Question 11

How to remove dried spills?

Accepted Answer

First, reanimate the spill with water for several minutes to remove adhered material. Then, follow our recommended cleaning methods and clean the surface with a damp cloth to remove any leftover marks and any residual dirt. Do not use any abrasive pads to clean tougher dirt, as they can damage the finish and sheen of your surface.

Question 12

How to remove metal and rust marks?

Accepted Answer

Particular use is suitable ONLY for spot cleaning, and because of the abrasive nature of this cleaner, use Bar Keepers Friend Power ONLY as follows: Place a small amount on a damp cloth and, using very light pressure wipe the area where the marks are, in a circular motion, then rinse thoroughly with warm water and dry with a soft cloth or paper towel. Do not use a scouring pad.

Question 13

How to remove patina?

Accepted Answer

Occasionally, the surface should be cleaned with an approved cleaner and thoroughly dried. However, due to Caesarstone's surfaces' high density and non-porous qualities, a regular cleaning with a damp cloth and soap is all you need to keep your surface looking great. We recommend a thorough cleaning of your Caesarstone surface regularly (because of the patina that will develop on the surface from day-to-day use) to keep the surface as beautiful as the day it was installed.

Question 14

Can you clean surfaces with vinegar?

Accepted Answer

If you want environmentally safe cleaners on your surface, use a combination of 50/50 vinegar and water. Rinse and dry the surface thoroughly afterwards.

Question 15

How to care for dark surfaces?

Accepted Answer

Dark surfaces may need more daily maintenance since they are more prone to showing signs of everyday use than light surfaces. All dark surfaces tend to be more sensitive to noticeable scratch marks and should be protected from sharp objects. A patina may be more visible on dark models, so wipe away liquid spills and don’t let them dry out on the surface. The use of cream-textured cleaning products is not recommended on dark surfaces. Check first on an inconspicuous area.

Question 16

Can I cut directly on the surface?

Accepted Answer

Always use a cutting board, although Caesarstone surfaces are scratch resistant.

Question 17

Are Caesarstone surfaces scratch-proof?

Accepted Answer

Caesarstone surfaces are scratch resistant. However, avoid using sharp objects, such as knives or screwdrivers, directly on the surface. Instead, always use a cutting board, especially on dark surfaces, which tend to be more prone to show scratch marks.

Question 18

How can I prevent patina?

Accepted Answer

Do not allow liquids to dry out or remain on your surface for a long time. Always wipe away wet spills to prevent limescale from forming. This is particularly important on dark surfaces, where a patina may be more visible.

Question 19

What is a honed vs. polished surface?

Accepted Answer

Stone finishes give the surface its final look in terms of tactility (feel in touch), light reflection, and overall coming together of colour and pattern. The slab's depth of grounding determines what it undergoes in its final stages. Honed is a matted sheen with a flat, smoother texture, while polished gives off a highly reflective, bright shine.

Question 20

How do I choose the Caesarstone surface that’s right for me?

Accepted Answer

We make it easy for you to find just the suitable surface by colour, pattern and finish. Caesarstone offers five colour families to choose from, each with various patterns (specks and veining) and different finishes.

As your trusted companion on your design journey, we offer the tools you need and the information you require for walking confidently on your creative path that realizes your dream of the perfect surface.

Question 21

Are Caesarstone surfaces hygienic?

Accepted Answer

Your surface is engineered to be highly nonporous, and as such, it is non-absorbent, does not host bacteria, mould, or mildew, and remains safe and fresh for ultimate cleanliness.

Question 22

How many designs can I choose from?

Accepted Answer

We offer a vast range of designs and expand our portfolio annually with new colours that match the latest trends and styles.

We integrate cutting-edge technology with exceptional quality to deliver the latest designs and ensure you find your perfect surface.

Our Quartz surface dimensions come in Standard, 3050 mm x 1440 mm, and some colours come in Jumbo, 1640 mm x 3340 mm, with three thickness options of 1.3 cm, 2 cm, and 3 cm.

All Caesarstone Porcelain surfaces come in one large size (3200 mm x 1600 mm) and one thickness (12 mm).

All our colours have the broadest range of possibilities for edge profiles, shapes, patterns, and finishes. See the technical specifications on each colour page.

Question 23

Cleaning for Honed, Concrete and Rough Finishes

Accepted Answer

Please note that Honed, Concrete and Rough finishes require more cleaning than our Polished finishes. Since there is more exposed surface area with these finishes, metal marks, fingerprints, and other signs of daily living will show. Most of these marks can be removed with little effort and non-abrasive cleaning products

Question 24

What products to avoid in protecting porcelain?

Accepted Answer

Do not use hydrofluoric acid or materials containing it. Avoid products containing oils as they may leave a residue. You should rinse all products thoroughly. If the surface comes into contact with any products that might damage it, rinse immediately with plenty of water. Check each cleaning product on an inconspicuous area first to ensure it doesn’t damage the surface. Which cleaning products are suitable for porcelain?

Question 25

Are Porcelain surfaces hygienic?

Accepted Answer

Your surface is engineered to be highly nonporous; as such, it is non-absorbent and does not host bacteria, mould, or mildew. As a result, it remains safe and fresh for ultimate cleanliness.

Question 26

Which cleaning products are suitable for porcelain?

Accepted Answer

Use your regular home cleaning products and check the product first by applying it to an inconspicuous area on the surface. It’s best to avoid using the same cloth you use for washing dishes, as it may transfer oils and other contaminants to your surface.

Question 27

Cleaning for Porcelain finishes

Accepted Answer

Honed and Ultra Rough finishes are more prone to metal marks, fingerprints, and other signs of daily use, which can easily be removed with non-abrasive cleaning products.

Question 28

What’s the best way to contact Caesarstone?

Accepted Answer

If you have any questions about your worktop, please get in touch with your regional partner or us directly at emeainfo@caesarstone.com, and we'll be happy to help. You can also use our Contact US form.

Question 29

What are the benefits of Caesarstone’s outdoor collection?

Accepted Answer

Our unique Outdoor Collection allows you to enjoy Caesarstone countertops for year-round outdoor entertaining: A durable outdoor kitchen with the convenience of a stain-free, easy-to-clean surface. Withstands prolonged UV-ray exposure and extreme weather conditions for the long run to ensure the surface retains its look over time. Extremely high-fire rated to resist high cooking temperatures. Increased attention to cleanliness and hygiene, with 100% nonporous surface, just like our indoor colours. Go to: Outdoor Collection

Question 30

What’s the difference between the outdoor and indoor collections?

Accepted Answer

Indoors or outdoors, Caesarstone crafts the most durable surfaces that are beautifully designed. Our Outdoor collection applies this innovation to outdoor surfaces that are designed for extreme environmental conditions, keeping them looking fresh and new in the long run.

Question 31

How do I protect my outdoor quartz surface?

Accepted Answer

Follow the exact instructions provided for indoor quartz surfaces, but also be sure to:

Always cover your outdoor surface when not in use. Clear away metal objects, which should not be left directly on the surface as they stain. Avoid placing deep-fat fryers directly on the surface. Clean any stains or residues as soon as possible to prevent them from drying on the surface.

Note that our Outdoor Collection is not suitable for flooring and wall cladding.

Question 32

How do I clean my outdoor quartz surfaces regularly?

Accepted Answer

For everyday routine cleaning of your outdoor surface, follow the same instructions provided for indoor quartz surfaces. How to clean Quartz surfaces

Question 33

Can Caesarstone be used outdoors?

Accepted Answer

Caesarstone outdoor collection provides the convenience of stain-resistant, easy-to-clean surfaces that are highly durable and proven to withstand all the elements – come rain, snow, or shine. Go to: Caesarstone Outdoor Collection the benefit of Caesarstone Outdoor Collection

Question 34

Where are Caesarstone surfaces manufactured?

Accepted Answer

Caesarstone, the pioneering frontrunner in quartz surfaces, operates several state-of-the-art manufacturing facilities in Israel, USA and Asia.

Question 35

Where can I find my local Caesarstone dealer?

Accepted Answer

We have an extensive network of dealers and a vast network of fabricators. Go to: Where to buy Or contact our regional distributors and fabricators for your commercial projects: EMEA Business Partners

Question 36

Where can I use Caesarstone surfaces?

Accepted Answer

As our surfaces are so hygienic and durable, they are ideal as kitchen and bathroom countertops. Nonporous and safe, they are perfect in areas where food is being prepared and served. They can be used wherever your imagination allows - from wall panels to stairways, customized furniture to flooring. Our products are here for you to play with, adaptable enough to use anywhere you dare.

Question 37

Are Caesarstone surfaces environmentally friendly?

Accepted Answer

We regard the safeguarding of the environment as our highest priority. That’s why we are proud to have been awarded the stringent American Greenguard certification, proving our commitment to reducing our carbon footprint. We also set the benchmark when it comes to using recycled materials in our products, with a range of surfaces that incorporate up to 40% recycled material.

Question 38

Who are Caesarstone surfaces for?

Accepted Answer

Caesarstone surfaces are for anyone who appreciates stunning design and outstanding quality.  Whether you’re a professional interior designer, an architect, or simply keen to embark on a home design project, Caesarstone can help you create something truly unique.

Question 39

What products to avoid to protect Caesarstone surfaces?

Accepted Answer

Avoid strong chemicals and solvents, and strong acids or alkalis, oxidizers or similar materials, regardless of pH.

Avoid harsh cleaning products such as: oven/grill cleaners, dishwasher detergent, floor strippers, oil soaps, paint removers/strippers, etc. or any products containing trichloroethane or methylene chloride

Avoid products containing oils as they may leave a residue. All products should be rinsed off thoroughly

If the surface comes into contact with any products that might damage it, rinse immediately with plenty of water.

Check each cleaning product first on an inconspicuous area to ensure it doesn’t damage the surface.

Question 40

Can I stand on my worktop?

Accepted Answer

Always refrain from placing excessive weight on your worktop. Excessive weight can also have an impact on the underlying cabinet structure.

Question 41

Which cleaning products are good for quartz & mineral?

Accepted Answer

Use your regular cleaning products and check the product first by applying it to an inconspicuous area on the surface. It’s best to avoid using the same cloth you use for washing dishes, as it may transfer oils and other contaminants to your surface. Cleaning products that should not be used include oven grill cleaners, floor strippers, toilet bowl cleaners, oil soaps, tarnish removers, furniture cleaners, drain products, wipes and cleaners specific to granite, marble and other natural stones, etc. Should your surface accidentally be exposed to any potentially damaging products, rinse immediately with water to neutralize the effect. how to clean outdoor surface?

Question 42

What is Quartz?

Accepted Answer

Quartz surfaces are man-made engineered stones, combining up to 90% raw quartz crystals with numerous resin binders and dashes of pigment dyes, all pressed together using innovative patented technology that produces a range of incredibly durable and superbly beautiful quartz surfaces.

Expanding on the patented 1970s Breton system, Caesarstone pioneered the market segment of quartz surfaces, worldwide, proven to be highly improved alternatives to natural stone, such as marble and granite.

Quartz mineral is as common as sand, yet tougher than steel, with a hardness of 7 compared with the 10 of a diamond (Mohs scale). Resistant to stains, scratches and cracks, quartz is impervious to heat and cold and to common household chemicals. Quartz surfaces combine form and function, allowing for the most diverse, durable, and practical applications. Our surfaces retain the cool, tactile qualities of natural stone, while offering design freedom with almost unlimited application possibilities in hygienic, durable, and beautiful surfaces.

Question 43

What is Caesarstone made of?

Accepted Answer

Caesarstone is the pioneering manufacturer of premium surfaces, offering the largest variety of designs for over three decades. Our unique mixture of ground quartz aggregates, resins, and pigment creates surfaces that last a lifetime. Our multi-material portfolio includes 3 premium surfaces, for maximum design versatility: Caesarstone quartz surfaces - manufactured from up to 90% quartz and high-quality polymer resins and pigments. Caesarstone Mineral- contains unique minerals, such as feldspar, and recycled materials with a crystalline silica content of up to 40%. Caesarstone Porcelain – all-natural materials with less than 20% crystalline silica. What is Quartz?

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